Refund policy

Exchange Policy

To request an exchange, reach out to us via email on wearegoldpepperstore@gmail.com with your order number. Once the exchange is approved, place the item securely in its original packaging  and include your proof of purchase and the exchange form provided. Unfortunately, we do not accept ANY returns. 

Important Note:

• You will be responsible for all exchange shipping charges and any applicable taxes.
• Items must be unworn, undamaged, and in original condition.
• Engraved, customized, personalized, or special orders cannot be exchanged.
• Items purchased on sales are not subject for exchange. 

Faulty or Damaged Items

If your item is faulty, defective, or damaged upon receipt, you may return it for a replacement within 14 calendar days of receiving your order. Contact us with your order number and photos of the issue so we can arrange the return process

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.